At SKIYEX, we are committed to delivering high-quality products. Please read our Return & Refund Policy carefully before making a purchase.
We only accept returns or exchanges if:
You receive the wrong product.
You receive a damaged or defective product.
To request an exchange, you must contact us within 48 hours of delivery.
A continuous unboxing video of the parcel (from the beginning to the end) is mandatory for any claim regarding a wrong, damaged, missing, or defective product.
The video must:
Clearly show the sealed package before opening.
Show the shipping label on the parcel.
Capture the entire unboxing process without any cuts, edits, or pauses.
Clearly display the product and the issue.
Claims submitted without a complete, uninterrupted unboxing video cannot be verified and may be rejected.
The following items are not eligible for return or exchange:
Products ordered in the wrong size by the customer.
Customized or personalized products.
Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Refunds are only issued if:
A replacement is unavailable for an approved claim.
The order is cancelled before it is shipped.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Once your claim is approved:
Our support team will provide further instructions.
The eligible product must be returned in its original condition with all tags and packaging.
After inspection, a replacement product will be shipped.
For return or refund assistance, please contact:
Email: skiyexfeedback@gmail.com
Support Hours: 24/7
